Policy
Refund & payment policy
Clear terms for every paid GrantBridge service.
How payment works
Services are paid for up front through Paystack. Your project is only sent to the grant team once Paystack confirms the payment on our server — returning to the confirmation page alone never marks an order as paid.
Prices and currency
Prices are shown in US dollars and settled in the currency enabled on our Paystack account, using the conversion rate displayed at checkout. The amount charged and the reference are stored on your order and visible under Plan & billing.
Cancelling before work starts
If you cancel before a specialist has started work, email us with your transaction reference and we refund in full. Refunds are returned to the original payment method and typically settle within 5–10 business days.
Once work has started
Grant research, application review and proposal support are professional services delivered by people. Once work has started, the fee covers the time already spent, so refunds are prorated to the work remaining.
What we do not promise
GrantBridge does not guarantee grant approval, eligibility, award amounts or funding. Fees pay for professional research, writing and review work, never for an outcome. No refund is issued because an application was unsuccessful.
Failed and duplicate payments
Failed and cancelled payments are never charged. If a duplicate charge appears on your statement, send us the reference and we refund the duplicate in full.
Questions about a payment? Contact the team with your transaction reference.